We see it as our task to service
our customers in the best possible way, truly understanding their needs, think
with them all the way and exceeding expectations whenever we can.
This translates into what we
call: Tailored Towage Services, flexible services in the ports that go beyond
the towing itself. Always put quality and safety first, the result counts in
We continuously look for further
improvements for our communication and availability in order to be there
exactly at the right time, also when a ship comes in earlier or later than
expected. We know circumstances are never the same at sea and in the port, where
every single day is different.
A thorough preparation of the
task you ask us, makes sure that the right tug is waiting for you at the right
time. So, we are ready when you need us and we go all the way to make the
turnaround time as short as possible.
As we operate in 12 European
ports, we offer our customers European service at scale. In one efficient and
well-known, maybe even familiar, hand. Whether a ship sails into Rotterdam,
Zeebrugge, Hamburg, Southampton or any other port we work in, our customers
will always find the Kotug Smit service they value.
We know that every port is a
world of its own with specific circumstances, regulations and culture. As our
crews are built of locals, to them their port region has no secrets. We mix
crews, to share experiences and broaden the scope of our people on the tugs in
It is our goal to constantly improve our service level towards our customers. We actively listen and involve them in all stages of planning. We view situations from the perspective of the customer and we actively follow up with them.
To assure a high standard in quality of our service, our core process have been established with the focus on quality assurance which comes evident by the following aspects: